At Ask a Home Inspector™, your privacy and data security are a top priority. This statement explains how your information is collected, stored, protected, and used during the consultation process.
Information We Collect
We only collect information necessary to deliver your consultation effectively. Your data security begins with minimal collection practices.
Contact Details
Your name, email address, and phone number for communication purposes.
Property Information
The property address you are evaluating.
Inspection Documents
Your home inspection reports, contractor estimates, or photos you provide.
Service Details
Scheduling and payment information processed securely through Paperbell.
We do not collect Social Security numbers, banking information, or sensitive personal identifiers.
How Your Information Is Used
We use your information exclusively to provide exceptional consultation services. Every piece of data serves a specific purpose in delivering value to you.
01
Report Review
Review your inspection report or contractor estimate thoroughly before consultation.
02
Consultation Delivery
Conduct your 30-minute consultation with expert guidance and insights.
03
Written Summary
Provide a comprehensive written summary of findings and recommendations.
04
Communication
Maintain clear communication regarding your appointment and follow-up.
05
Quality Control
Maintain internal records for quality control and liability protection.
We do not sell, rent, or share your information with third parties for marketing purposes. Your data remains confidential and is used solely for your consultation services.
Secure Data Storage
Your documents and consultation notes are stored using industry-leading platforms with robust security measures. Only authorized personnel have access to your information.
Google Drive
Encrypted cloud storage with access-restricted folders for maximum security.
Paperbell
GDPR-compliant client management system for secure document handling.
Google Workspace
Professional tools for communication, scheduling, and collaboration.
Comprehensive Security Measures
We implement multiple layers of protection to safeguard your information. Our security approach combines technical safeguards with administrative best practices.
Encrypted Storage
All data stored in encrypted cloud environments with enterprise-grade security.
Multi-Factor Authentication
Additional verification layers protect account access and data integrity.
Access Control
Restricted folders ensure only authorized personnel can view your documents.
Cyber Liability Insurance
Comprehensive coverage protects against potential data security incidents.
Secure Payments
Payment processing via Paperbell's trusted and encrypted payment partners.
No External Sharing
Documents never shared outside your consultation unless required by law.
Data Retention Policy
Standard Retention Period
Inspection reports, consultation notes, and related documents are retained for up to two years for internal recordkeeping and liability protection.
This timeframe ensures we can provide follow-up support and maintain proper business records while respecting your privacy.
Flexible Deletion Options
After the two-year period, documents may be permanently deleted from our systems.
You may request deletion of your data sooner at any time by contacting us directly.
1
Consultation Date
Your documents are securely stored
2
Up to 2 Years
Standard retention period
3
Deletion
Permanent removal from systems
Your Privacy Rights
You maintain full control over your personal information. We respect your rights and respond promptly to all requests.
Access Your Data
Request a complete copy of the information we hold about you at any time.
Update Information
Request corrections or updates to ensure your data remains accurate and current.
Delete Your Data
Request deletion of your information from our systems whenever you choose.
Ask Questions
Inquire about our data protection practices and security measures anytime.
All requests are processed within 10 business days. We take your privacy seriously and respond promptly to every inquiry.
Trusted Third-Party Partners
To provide efficient and secure services, we rely on industry-leading platforms. Each partner maintains rigorous security standards and encryption protocols.
Paperbell
Handles scheduling, secure payments, and document uploads with enterprise-grade security.
Google Drive & Workspace
Provides encrypted storage, secure communication, and professional note-taking tools.
Google Meet
Enables secure video consultations with encrypted connections and reliable performance.
These platforms use industry-standard security protocols and encryption to protect your information at every step.
Legal Compliance Framework
This Data Protection Statement is designed to meet the highest standards of privacy protection and business best practices.
Texas Data Privacy
Complies with Texas state data privacy expectations and consumer protection standards.
U.S. Small Business Standards
Follows data protection best practices for small business operations and client services.
Platform Security Standards
Aligns with Paperbell and Google Workspace security requirements and protocols.
TREC Regulatory Status
Because we do not perform TREC-licensed inspections, no TREC regulatory obligations apply to data retention. Our practices focus on client service excellence and data protection.
Contact Us
If you have any concerns about privacy or data protection, we're here to help. Your questions and feedback are important to us.